Phlebotomy Services

Cancellation Policy

BOOKING POLICIES By scheduling an appointment with Integrity Lab Solutions, you acknowledge and agree to the following: • Payment is required before appointment confirmation unless otherwise stated. • Appointment fees cover scheduling, specimen collection services, administrative processing, supplies, and applicable travel fees. • A minimum of 24 hours' notice is required to cancel or reschedule an appointment. • Appointments canceled with less than 24 hours' notice are not eligible for a refund. • No-show appointments are non-refundable. • Mobile clients must be available and reachable at the scheduled appointment time. If we are unable to reach you within 15 minutes of arrival, the appointment will be considered a no-show. • Refunds are not provided for completed services, no-show appointments, late cancellations, client refusal of service after arrival, or collection attempts that cannot be completed due to client-related circumstances. • If a redraw or return visit is required due to client unavailability, failure to follow instructions, missing documentation, missing collection kits, or other client-related circumstances, additional service and travel fees may apply. • Travel fees are non-refundable once travel has begun. • One courtesy reschedule may be offered at the discretion of Integrity Lab Solutions. Additional rescheduling requests may require a new appointment and payment. • Integrity Lab Solutions provides specimen collection and specimen transport services only. Laboratory testing is performed by certified third-party laboratories. • Integrity Lab Solutions reserves the right to refuse or discontinue service if safety concerns exist, required documentation is not provided, or service requirements cannot be met. By booking an appointment, you agree to these terms. Integrity Lab Solutions 1-866-484-3340 [info@integritylabsolutions.com](mailto:info@integritylabsolutions.com)

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