REDRAW & RETURN VISIT POLICY

At Integrity Lab Solutions, patient comfort, safety, and specimen quality are our top priorities.

In certain situations, a specimen collection may need to be repeated or rescheduled due to:

• Difficult veins
• Dehydration
• Anxiety or discomfort during collection
• Insufficient specimen volume
• Laboratory redraw requests
• Incomplete specimen collection
• Other circumstances that may affect specimen quality

 

Complimentary Redraws

If a redraw is required due to a collection-related issue determined to be the responsibility of Integrity Lab Solutions, one complimentary redraw may be provided within our standard service area (0–10 miles).

​

Laboratory Specimen Acceptance

Integrity Lab Solutions follows laboratory collection, processing, and handling requirements according to the instructions provided by the ordering laboratory or test kit manufacturer. Final determination of specimen adequacy, acceptability, and test performance is made solely by the receiving laboratory.

Specimen rejection may occur due to insufficient quantity, hemolysis, clotting, temperature requirements, transportation conditions, laboratory-specific requirements, or other factors that may affect specimen integrity.

 

If a specimen is rejected, Integrity Lab Solutions will review the reason for rejection and determine whether a complimentary redraw is appropriate under this policy.

 

Client-Related Return Visits

If a return visit is required due to client-related circumstances, including but not limited to:

• Client unavailability at the scheduled appointment time
• Failure to answer calls, texts, or doorbells upon arrival
• Failure to follow collection preparation instructions
• Missing or incomplete paperwork
• Missing specimen collection kits or supplies
• Requests to stop and reschedule the appointment

a new appointment and applicable travel fees will be required.

 

Mobile Appointment Arrival Policy

For mobile appointments, clients must be available and reachable at the scheduled appointment time.

If Integrity Lab Solutions arrives at the appointment location and is unable to reach the client within 15 minutes of arrival, the appointment will be considered a no-show.

One courtesy reschedule may be offered at the discretion of Integrity Lab Solutions. Any return visit will require payment of the applicable travel fee.

 

Specialty Laboratory Kits

Replacement kits, replacement shipping materials, or laboratory-specific redraw requirements may need to be coordinated directly through the ordering provider or laboratory.

Integrity Lab Solutions provides specimen collection and specimen transport services only. Laboratory testing, kit replacement policies, and laboratory refund policies are determined by the laboratory provider.

 

Patient Comfort & Safety

Patients may request to pause or discontinue collection at any time during the appointment.

Integrity Lab Solutions reserves the right to discontinue a collection if safety concerns arise or if the collection cannot be performed safely.

Our goal is to provide a professional, comfortable, and supportive experience while ensuring specimen quality and patient safety.

By scheduling services with Integrity Lab Solutions, clients acknowledge and agree to this Redraw & Return Visit Policy.

​​

Last Updated: June 2026

Integrity Lab Solutions reserves the right to update these policies at any time. Updated versions will be posted on our website.

​

Integrity Lab Solutions
📞 1-866-484-3340
📧 info@integritylabsolutions.com 
📍 Serving New Jersey Only
🌐 integritylabsolutions.com